JivoChat

JUNE 9, 2021

One technology leading the way online is chatbot marketing. In fact, the global chatbot market is expected to see a compound annual growth rate of nearly 25% between 2021 and 2028. This means savvy marketers and business people are turning to chatbots and other conversational marketing tools at quickly escalating rates.

Chatbots 52

Chatbots Marketing Upselling Surveys 52

ShepHyken

NOVEMBER 29, 2019

CRM tools are increasingly incorporating social media into their customer support modules. This allows support teams seamless access to customer information and complaints on the same platform. Bots can enable automation to the extent of self-service (for basic queries/complaints) for the customers.

Technology 332

Technology Customer Experience Complaint resolution Gamification 332

Blueship Call Center

JULY 7, 2023

Chatbots and Virtual Assistants The usage of chatbots and virtual assistants is one of the most significant ways technology is revolutionising customer service. Virtual assistants and chatbots may also free up human agents to concentrate on more complicated inquiries, leading to quicker response times and more customer satisfaction.

outsourcing 69

outsourcing Customer Service Customer Care Self service 69

Nicereply

MAY 22, 2023

Respond empathetically, acknowledge the issue, and work towards finding a satisfactory resolution. Providing prompt and effective complaint resolution demonstrates your commitment to customer satisfaction. This holistic view helps in providing personalized and context-aware support.

Complaint resolution 52

Complaint resolution Customer Support Feedback Surveys 52