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Breaking Down Customer Experience Challenges: A Conversation with Annette Franz, CCXP

Pointillist

JUNE 6, 2018

I’ve got clients where the Chief Customer Officer reports directly to the CEO and where CX teams report to Marketing. I think another challenge is capturing and quantifying the impact of customer emotion. Right now, it’s mostly about getting feedback from customers in the form of survey data.

Journey mapping 40
Journey mapping Customer Experience Chief Customer Officer Metrics 40
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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

JANUARY 5, 2022

Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. So much so, we built the best chatbot and AI tool to help automate the low touch, mundane tasks support teams are inundated with. Lynn Hunsaker.

Customer Experience 98
Customer Experience Customer Service Consulting Consulting 98
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