CCNG, Contact Center, Events and Gamification

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

CCNG

Contact Center

Events

Gamification

Six Ways To Stimulate Workforce Connectedness And Electrify Employee And Customer Experience

CCNG

NOVEMBER 9, 2022

Maintaining connectedness within a contact center has always presented unique challenges. High attrition rates, inherently diverse workforces, labor shortages and an extraordinarily dynamic technology backdrop thicken the plot for the customer contact narrative. Unleash the full power of your systems and data.

Gamification

Gamification Customer Experience CCNG Employee engagement

ROBUST KNOWLEDGE MANAGEMENT SYSTEMS CAN CUT COSTS

CCNG

SEPTEMBER 27, 2023

Budgets are getting tighter, and executive teams are asking contact center leadership to do more with a lower headcount. The already frustrated customer is now stuck in a queue with a long wait; that’s because staffing levels are down because contact centers don’t have enough customer-facing workers. It’s a vicious cycle.

Management

Management Average Handle Time Self service First call resolution

Customer Contact Central

Six Ways To Stimulate Workforce Connectedness And Electrify Employee And Customer Experience

ROBUST KNOWLEDGE MANAGEMENT SYSTEMS CAN CUT COSTS

Stay Connected