CCNG, Employee engagement, Gamification and Surveys

Six Ways To Stimulate Workforce Connectedness And Electrify Employee And Customer Experience

CCNG

NOVEMBER 9, 2022

Despite its unique impediments, contact center senior leaders should regularly examine the effectiveness of their employee engagement strategies. Integrate holistic coaching, intelligent workflows, gamification, performance-based compensation and other capabilities to engender teamwork, accountability and collaboration.

Gamification

Gamification Customer Experience CCNG Employee engagement

Seek and Share Truth to Boost Employee and Customer Experience

CCNG

APRIL 20, 2022

Truth In Compensation Research indicates that compensation models that tie individual performance to rewards and financial incentives positively impact job satisfaction, employee engagement, organizational commitment and trust in management. Contact centers should gather and mine employee feedback at every logical opportunity.

Customer Experience

Customer Experience CCNG Analytics Gamification

Customer Contact Central

Six Ways To Stimulate Workforce Connectedness And Electrify Employee And Customer Experience

Seek and Share Truth to Boost Employee and Customer Experience

Webinars

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