article thumbnail

WHY ISN’T CUSTOMER SERVICE IMPROVING?

CCNG

All the journey mapping, webinars, ROI discussions, surveys, and strategies won’t instantaneously create a better experience for your customers. There is no magic bullet to a better experience. As stated earlier, customer expectations are changing dramatically and will continue to do so forever. Thomas in St. Paul, Minnesota.

article thumbnail

Leadership that Engages in Contact Centers: Top Experts Reveal Secrets

CX Global Media

This is one of the reasons I developed the Contact Center Virtual Summit , to advance the traditional approach to educational conferences and event-type learning. David Hadobas CEO, CCNG. About David Hadobas : David started CCNG in 1991, recognizing limited resources for information among contact center /customer care management.