CCNG
APRIL 2, 2021
CCNG recently spoke with Bob Azman about his contributions in the latest collection of insights from CX leaders included in the book Customer Experience 3. One of my quotes from the chapter illustrates my approach, “ For a moment, let’s set aside the journey maps. Shelve the surveys.
CCNG
MAY 10, 2023
All the journey mapping, webinars, ROI discussions, surveys, and strategies won’t instantaneously create a better experience for your customers. There is no magic bullet to a better experience. As stated earlier, customer expectations are changing dramatically and will continue to do so forever.
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CCNG
OCTOBER 19, 2022
Temkin, 2018) Just 34% of respondents report they have three or more years of experience developing end-to-end journey maps, and 83% report their organization struggles to use customer journey maps to identify and prioritize CX efforts. Gartner, 2022) CX programs that exceed management expectations are 2.3
CX Global Media
JULY 11, 2019
David Hadobas CEO, CCNG. About David Hadobas : David started CCNG in 1991, recognizing limited resources for information among contact center /customer care management. CCNG’s mission to provide a community for member-driven agendas, topics, events and conversations provides true peer learning for contact center management.
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