CCNG
JANUARY 17, 2024
That was the response I received from my daughter’s friend, Jake, after I asked him how he liked his new job as a customer service representative for a large national retailer. “I hate my job. If they don’t care, why should I?”
CCNG
DECEMBER 1, 2022
These best-practices have come from decades working alongside top people in customer service and support. For a complete list of our best-practices you can use this link for a copy of the full white paper. However, I believe these strategies can be applied almost universally.
CCNG
JANUARY 4, 2023
Simply scanning paper-based manuals into electronic formats, or using legacy knowledge management software does not provide the high-impact, just-in-time information that today’s customers want. Customers are getting more demanding and many managers are looking for ways to break through to higher levels of customer satisfaction.
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