The Best CX is Created by the Best EX
CCNG
JANUARY 17, 2024
That was the response I received from my daughter’s friend, Jake, after I asked him how he liked his new job as a customer service representative for a large national retailer. What’s concerning is that Gallup's 2023 State of the Global Workplace Report and other recent studies report that a staggering 69% of employees in the U.S.
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