CCNG, Customer Service, Morale and Surveys

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

CCNG

Customer Service

Morale

Surveys

The Hiring Game Has Changed: Strategies for Solving Staffing Issues

CCNG

FEBRUARY 1, 2023

While many jobs come with a fair amount of stress, few positions are as taxing as that of an associate in a busy contact center who must regularly handle difficult customer service issues. Excessive absenteeism leads to long hold times and decreased service levels, which results in poor customer experience.

contact center associations

contact center associations Contact Center CCNG Business Process Outsourcing

Agent Experience (AX): The Next Frontier for Elevating the Customer Experience (CX)

CCNG

JANUARY 4, 2023

This white paper endeavors to bring together the latest research on customer pain points and agent challenges, as well as the best ways we see these pain points and challenges being successfully over come. This sort of performance failure can lead to customer dissatisfaction, complaints, and defections.

Customer Experience

Customer Experience Contact Center CCNG Self service

Webinars

How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

MORE WEBINARS

Customer Contact Central

The Hiring Game Has Changed: Strategies for Solving Staffing Issues

Agent Experience (AX): The Next Frontier for Elevating the Customer Experience (CX)

Webinars

Stay Connected