CCNG, Cloud contact, Management and Sales

A Key Issue Customers Miss When Choosing a Cloud Contact Center Product

CCNG

JULY 26, 2023

Here is information that my fellow CCNG members may want to consider when choosing a new cloud contact center product. Ability to Say Yes to Management The last factor is political. Everyone knows that managers typically don’t like to hear the word “no” when they want action to be taken.

Cloud contact

Cloud contact Contact Center CCNG Finance

How to Reduce Contact Center Implementation Cost Surprises

CCNG

NOVEMBER 15, 2023

Jamie Coutts is a CCNG member who has been working in management, sales and solution consulting roles with contact center technology vendors for over 30 years. He is currently Vice President of Client Development of Star Telecom , a leading cloud contact center and telecom services provider.

Contact Center

Contact Center CCNG Cloud contact Consulting

Customer Contact Central

A Key Issue Customers Miss When Choosing a Cloud Contact Center Product

How to Reduce Contact Center Implementation Cost Surprises

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