article thumbnail

A Key Issue Customers Miss When Choosing a Cloud Contact Center Product

CCNG

Here is information that my fellow CCNG members may want to consider when choosing a new cloud contact center product. That’s why it needs to be a key consideration when selecting a cloud contact center product. This can potentially cause serious business or technical challenges down the road.

article thumbnail

How to Reduce Contact Center Implementation Cost Surprises

CCNG

Jamie Coutts is a CCNG member who has been working in management, sales and solution consulting roles with contact center technology vendors for over 30 years. He is currently Vice President of Client Development of Star Telecom , a leading cloud contact center and telecom services provider.