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How to Evaluate Call Center Software Vendors for Customer Data Platform Solutions

NobelBiz

These tools usually include a customer database and automation, as well as management resources for multichannel campaigns, real-time customer interactions, and more. Additionally, look for vendors who offer comprehensive support services, such as technical assistance and training, to facilitate the transition.

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Contact Center Technologies 2017: find out what 23 experts say

RichCall

ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. The contact centre will support this by providing hints, tips, education and technical support. The contact centre will support this by providing hints, tips, education and technical support.