Global Response

DECEMBER 21, 2023

The benefits of outsourcing customer service are well-documented, but what about your technical support? Isn’t it better to keep technical support in-house with team members who know your product? We have 40+ years of experience managing Help Desks and customer support outsourcing, and we can get the results you need.

outsourcing 62

outsourcing Abandon rate Technical Support First call resolution 62

IdeasUnlimited

JANUARY 11, 2021

In 2019, IdeasUnlimited was awarded the top Houston company for call center and business support services by Clutch. IdeasUnlimited support services cover customer support, technical support, and multilingual support with both inbound and outbound call center options.

Real estate 52

Real estate Construction Technical Support Call Center 52

IdeasUnlimited

JANUARY 11, 2021

In 2019, IdeasUnlimited was awarded the top Houston company for call center and business support services by Clutch. IdeasUnlimited support services cover customer support, technical support, and multilingual support with both inbound and outbound call center options.

Real estate 52

Real estate Construction Technical Support Call Center 52

Vistio

FEBRUARY 5, 2024

Utilities The utilities industry deals with issues such as service interruptions, billing inquiries, and technical support. Explore our ServiceSim page to learn more, check out our case studies to see how ServiceSim has benefited other organizations, or contact us for a personalized demo.

Call Center 52

Call Center Healthcare Government Coaching 52

bold360 Blog

JANUARY 22, 2020

Improving Employee Satisfaction with Technical Support. Now let’s look at all the people behind the scenes who support employees. LogMeIn’s own HR chatbot, Benny, is one example of how we are improving employee satisfaction with technical support. Real-life example: Us. Yes, we’re drinking our own champagne.

Employee engagement 76

Employee engagement Customer Experience Technical Support Chatbots 76

Quality Contact Solutions

JULY 19, 2018

Here are a few examples of current B2B outbound, inbound and multi-channel call center client programs: Healthcare Industry Case Study. QCS has 70+ employees working on behalf of this client on a daily basis, including outbound sales, inbound sales, inbound customer service and inbound technical support.

Telemarketing 63

Telemarketing Inbound sales Outbound sales outsourcing 63

Kayako

APRIL 12, 2022

Check out these five case studies that will help you improve this process in your business. How Quick Heal optimized their customer service, extending support hours and responding to inquiries faster. Sushant Dashputre, Assistant Manager of Technical Support at Quick Heal. Book a Demo today.

Customer Service 114

Customer Service Self service Education Technical Support 114

Global Response

SEPTEMBER 11, 2023

Traditional call centers offer support for inbound or outbound customer communications via voice calls. This can include things like telemarketing, surveying, appointment setting, customer service, technical support or other areas of service. Contact centers. Global Response has been operating call centers for 40+ years!)

Call Center 62

Call Center outsourcing Telemarketing Bilingual agents 62

NobelBiz

JANUARY 23, 2024

Determining the Type of Services Required and NobelBiz ’ s Versatile Support Different businesses require varied support services, and NobelBiz’s CSaaS offers a wide range of solutions to meet these diverse needs. Our promise goes beyond mere technical support; it encompasses comprehensive business advice at no extra cost.

Customer Support 52

Customer Support Contact Center contact center solutions outsourcing 52

NobelBiz

JANUARY 16, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

Global Response

JANUARY 23, 2021

This could cover anything from technical support to email and sales communication, to social media monitoring. Oftentimes, businesses choose to partner with a call center to handle incoming customer inquiries. While call more. The post How Your Business Can Benefit From a B2B Call Center appeared first on Global Response.

B2B 48

B2B Call Center Technical Support Sales 48

SmartKarrot

JUNE 23, 2023

To encourage customers to promote Searchspring, identify chances for testimonials, case studies, and G2 crowd evaluations. Manage user training, end-user onboarding, and post-live support to make sure everyone is utilising Searchspring to its greatest potential.

Consulting 19

Consulting Consulting Technical Support Self service 19

Clarabridge

DECEMBER 7, 2016

To learn more about how Constant Contact uses survey feedback to improve product offerings, read the full Constant Contact case study here. He began in technical support and in 2014 moved into customer experience as the VOC Analytics Project Manager. About Chris Rogers.

Feedback 81

Feedback Surveys Technical Support Analytics 81

Vcaretec

APRIL 10, 2023

Check their references and ask for case studies or examples of how they have helped businesses similar to yours. Discuss your requirements: Contact the outsourcing companies you are interested in and discuss your requirements, including the level of customer support you expect, response time, and reporting.

outsourcing 52

outsourcing Customer Service Self service Best practices 52

Global Response

OCTOBER 17, 2023

Your outsourcing team can help provide the training necessary to ensure all of your agents can support and adhere to compliance regulations. Finally, you should also ensure you have the technical support and capacity to securely manage data transfer and storage. Compliance and security protocols.

Healthcare 62

Healthcare outsourcing Customer Service Real estate 62

Global Response

APRIL 27, 2023

Whether you need after-hours (or 24/7) support, specialized skills such as multilingual support , advanced omnichannel or technical support , nearshoring can be a supplement to overworked internal staff. You’re looking for more affordable solutions that offer efficient results.

outsourcing 62

outsourcing Service level Call Center Technical Support 62

Vcaretec

JULY 18, 2023

Inbound customer support: Handling incoming calls, emails, chats, and other communication channels to assist customers with inquiries, issues, and requests. Technical support: Providing assistance to customers who need help with troubleshooting, product installation, software issues, or other technical problems.

outsourcing 98

outsourcing Call Center Contact Center Best practices 98

SmartKarrot

APRIL 26, 2023

Give our daycares technical support over the phone, email, virtual meetings, and chat. Collaborating with various stakeholders across departments to discover clients for internal initiatives, user research, case studies, and more. When possible, evaluate requests and offer resolution immediately.

Technical Support 19

Technical Support Accountability Metrics Management 19

Fonolo

SEPTEMBER 11, 2018

Successful Cases Studies. The result is that at many lenders, a job widely seen as endangered by automation is starting to pay more … There’s high tolerance for self-service until it fails, and then there’s no tolerance. Join us on Thursday, September 27th at 2:00 PM ET / 11:00 AM PT for the live Q&A. Plus so Much More!

Customer Service 89

Customer Service Banking Contact Center Call Center 89

Global Response

FEBRUARY 13, 2022

They may provide a variety of services, including: Inbound and outbound calls Customer support on many channels Market research Telemarketing Help desk services Technical support Lead generation and sales. Do I need a BPO call center? How could one solution work for so many different companies?

Call Center 62

Call Center outsourcing Business Process Outsourcing Telemarketing 62

SmartKarrot

FEBRUARY 15, 2022

Apply here: [link] Role: Head of Customer Success Location: San Francisco Bay Area, US (Hybrid) Organization: Ambi Robotics As a Head of Customer Success, you will serve as high-level customer contact and advocate, responsible for seamless implementations, adherence to SLA’s, and efficient resolution of support matters.

Technical Support 19

Technical Support Accountability Management Sales 19

Fonolo

APRIL 16, 2019

And like many others, this meant starting out in a call center, answering the phone calls of helpless software users, as a lowly, humble Technical Support Representative (TSR). . Successful case studies. And so, naturally, I too looked forward to a career in IT. Call center agents of all kinds have a difficult task.

Call Center 108

Call Center Contact Center Engineering Construction 108

Clarabridge

DECEMBER 7, 2016

To learn more about how Constant Contact uses survey feedback to improve product offerings, read the full Constant Contact case study here. He began in technical support and in 2014 moved into customer experience as the VOC Analytics Project Manager. About Chris Rogers.

Feedback 40

Feedback Surveys Technical Support Analytics 40

PeopleMetrics

FEBRUARY 26, 2018

The system automatically creates alerts on critical feedback that warrants more immediate attention that is not a technical support issue (which should be logged into your ticketing or help desk system). Promoters can be referred to Customer Success or Sales & Marketing for testimonials or case studies. Be courageous!

SaaS 96

SaaS Feedback Surveys B2B 96

Fonolo

SEPTEMBER 11, 2018

Successful Cases Studies. The result is that at many lenders, a job widely seen as endangered by automation is starting to pay more … There’s high tolerance for self-service until it fails, and then there’s no tolerance. Join us on Thursday, September 27th at 2:00 PM ET / 11:00 AM PT for the live Q&A. Plus so Much More!

Customer Service 52

Customer Service Banking Contact Center Call Center 52

Global Response

DECEMBER 21, 2023

Today, customer service outsourcing includes functions like: multi-channel and omnichannel support email and SMS customer support clienteling and luxury customer service help desk and Tier II technical support customer loyalty and retention multilingual customer service 24/7 service and overflow support and more!

outsourcing 62

outsourcing Customer Service Metrics Best practices 62

SmartKarrot

FEBRUARY 21, 2023

Expand the support organisation to offer worldwide, cross-product line, and multi-channel product assistance. Increase the lifetime value and contentment of your partners, and collaborate with them to produce case studies and champions who may be cited.

Upselling 19

Upselling Technical Support SaaS Consulting 19

SmartKarrot

JUNE 3, 2021

Role: VP of Customer Experience Location: New York, United States Organization: Airtame As a VP of Customer Experience, you will hire, engage and retain top talent for the Customer Success, Technical Support, and Sales Engineering teams. Creating customer advocates to generate strong references, referrals and case studies.

Technical Support 10

Technical Support Upselling Engineering Accountability 10

Global Response

JANUARY 9, 2023

Working with an outsourcing partner more easily allows you to offer more coverage during peak hours, round-the-clock service, or specialized skills such as multilingual agents or advanced technical support. In this case, outsourcing is the best (and fastest) solution.

outsourcing 62

outsourcing Customer Service Business Process Outsourcing Contact Center 62

TechSee

JANUARY 25, 2023

[link] Curtis Woods, Director of Technical Services Curtis is the Director of Technical Services for Fresenius Medical Care North America , responsible for a nationwide field service organization, the technical training program, and a 24 / 7 technical support call center. How to sift through it all?

Automotive 41

Automotive Management Enterprise B2B 41

Global Response

FEBRUARY 1, 2024

These third-party agents are trained to handle everything from: Answering customer queries Providing customer service Giving technical support Processing phone orders Qualifying inbound leads Some inbound call centers do provide outbound services. Do they need technical support to troubleshoot your product?

Call Center 62

Call Center Abandon rate Interactive Voice Response Average Handle Time 62

SmartKarrot

JULY 14, 2021

Support team’s post-sales customer lifecycle activities including training, professional services, technical support, renewals, expansion, and advocacy. Work with the customer advocacy team to develop customer-specific case studies and references to share the team’s portfolio of account’s success.

Customer advocacy 10

Customer advocacy Technical Support Finance Consulting 10

SmartKarrot

JUNE 10, 2021

Discover and foster opportunities for external advocacy, including but not limited to obtaining case studies or testimonials. Liaise with technical support, accounting, and other areas of the business to ensure customer satisfaction. Work closely with the team & keep them motivated & passionate towards work.

Real estate 10

Real estate Technical Support Coaching Accountability 10

SmartKarrot

DECEMBER 4, 2020

Role: VP Customer Success Location: Salt Lake City, UT, US Organization: NICE inContact As a VP of Customer Success, you will be a senior leader in the matrix organization of Technical Success, working with Professional Services, Technical Support, and other customer-facing teams to ensure customer outcomes.

Upselling 10

Upselling Technical Support Feedback Coaching 10

SmartKarrot

DECEMBER 2, 2020

Your role is a sales and client relationship role, not a technical support role. Influence change within customers to drive adoption of best practices and successful value realization, sharing case studies, and success examples of like-minded organizations.

Upselling 10

Upselling Best practices Enterprise Technical Support 10

Global Response

FEBRUARY 13, 2022

Provides consistent customer support and branded messaging. Can focus on customer service, technical support, and/or marketing/sales. Traditional call centers typically focus on customer service and technical support. May be either inbound or outbound , or both. Frees up internal teams to focus on other tasks.

Call Center 62

Call Center Interactive Voice Response outsourcing Contact Center 62

Hodusoft

AUGUST 23, 2023

Reliable multi-tenant IP PBX software vendors offer comprehensive support and training to MSPs. This includes onboarding assistance, technical support, and training resources for their team. Also, review any case studies provided by the vendor to understand how their software has positively impacted other MSPs’ businesses.

Technical Support 52

Technical Support voip Analytics CRM 52