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Case Study: ForeSee Connects T-Mobile to Multichannel Voice of Customer

ForeSee

The post Case Study: ForeSee Connects T-Mobile to Multichannel Voice of Customer appeared first on ForeSee. Neither can your customer experience analytics. That’s why T-Mobile partners with ForeSee to capture Voice of Customer across its web, mobile and.

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How to Boost Agent Productivity: A Swisslog Case Study

NICE inContact

Personalised, multichannel service is no longer a perk; it’s what customers expect. Now more than ever, personalised customer experiences are key to success. However, you may not realise that personalisation is central to the success of your contact centre agents too.

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What is a multichannel contact center?

Global Response

Case study: improve sales by 25% with streamlined customer support. The post What is a multichannel contact center? In addition, having a multi-channel contact center streamlines customer contact, giving you the ability to communicate with customers with consistent branding and messaging, no matter how they get in touch.

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How NOT to survive in a disrupted world – the case study of UK retailer, FatFace

ijgolding

Sticking with the retail industry, it gives me no pleasure to bring this to life with a case study – an example of exactly why organisations are failing to transform and ultimately survive in an increasingly disrupted world.

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3 reasons why multichannel customer service is important to NHS BSA

Eptica

Date: Friday, October 6, 2017 3 reasons why multichannel customer service is important to NHS BSA. Tags: multichannel customer service, Public sector, NHS, self-service, Knowledge base, knowledgebase Categories: News. Published on: October 06, 2017. Delivering the highest levels of service efficiently is at the heart of its strategy.

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6 Lead Nurturing Strategies & Best Practices

JivoChat

Adding multichannel steps is an excellent way to show your lead that you’re willing to put time and effort into ensuring they have everything they need to make the right buying decision for their business. . Use Case Studies as Sales Enablement Content. Whenever you can, send your case studies and social proof to your leads.

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Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value

Hodusoft

Multichannel Support Gone are the days when customers preferred to contact a bank or financial institution using audio calls. Multichannel support enhances accessibility and accommodates customers’ preferred communication methods. BPO contact centers operate around the clock, ensuring 24/7 availability for customer queries.