Totango

AUGUST 11, 2022

Customer satisfaction and feedback surveys. Reach customers where they are. Elicit frequent feedback. Showcase client case studies. It also helps your customer success team track your performance and adjust to meet target goals. Elicit Frequent Feedback. Showcase Client Case Studies.

SaaS 109

SaaS Journey mapping B2B Feedback 109

Russel Lolacher

JUNE 15, 2021

Much of that advice is a mix of score keeping; being more human and less of a dick; building relationships that matter; solving customer problems; leading with empathy; etc. There are some great brains out there that break all this down into case studies and tactics that leaders can really use to better serve their customers.

Customer Service 128

Customer Service Journey mapping Surveys CRM 128

Nicereply

DECEMBER 19, 2022

The most powerful marketing engines can’t beat happy customers recommending their products to friends and family. You don’t need a case study to understand why that is— happy customers want others to experience the joy your product brings them. Investing in happy customers means gaining their referrals.

Customer Experience 52

Customer Experience Journey mapping Feedback Engineering 52

REVE Chat Blog

NOVEMBER 21, 2019

Reach out to new customers – The best way to build an active and engaged audience on social media is to focus on the people who already know you best. You can share relevant content with them, interact and respond to the feedback given by them. Map your customer journey .

Best practices 77

Best practices B2B Sales Chatbots 77