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What is a call center?

Global Response

Provides consistent customer support and branded messaging. Can focus on customer service, technical support, and/or marketing/sales. Traditional call centers typically focus on customer service and technical support. Is your customer support team ready to handle it? The post What is a call center?

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BPO call center

Global Response

They may provide a variety of services, including: Inbound and outbound calls Customer support on many channels Market research Telemarketing Help desk services Technical support Lead generation and sales. Do I need a BPO call center? How could one solution work for so many different companies?