Certified Languages International
JULY 1, 2021
The ASA measures how long it takes for a caller to reach a customer service representative, while the connection time to an interpreter measures how long it takes for an interpreter to be placed into your call. Not every language service provider uses live agents, but if they do, it’s important to know the difference between the two.
Infinity
DECEMBER 12, 2018
It cannot be overlooked and has a huge impact on satisfaction results, targets, and even complaint resolutions. Not only this, but poor customer satisfaction and experience can have a deep impact on whether or not a customer chooses to buy from you.
SmartKarrot
APRIL 23, 2020
Responses provided for “Others” were: Sales Manager Customer Success Marketer Customer Success Analyst VP Services Delivery Director Merchant Development Customer Success Specialist Customer Service Director Customer Success/ Quality Manager Customer Support.
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