VirtualPBX
NOVEMBER 8, 2023
In this blog, we are excited to present three compelling case studies that vividly illustrate how VirtualPBX has significantly elevated the performance of these businesses, making them more efficient and customer-centric. Enhancing Connectivity for a Flooring Manufacturer Company: Great Wall & Floors Inc.
BlueOcean
JULY 13, 2023
As a result, record numbers of attendees and, consequently, record-high inbound customer service volume were projected for the 2022 championships. Learn how we delivered game-changing customer care—grab your copy of the case study today. In 2021, the championship went forward but with many restrictions.
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24-7 InTouch
NOVEMBER 10, 2023
Learn how our strategic approach, including a new multilingual support hub in India, advanced translation technology, and seamless CRM integration, not only optimized the client’s tech stack but also positioned them for global expansion and customer service excellence.
Beyond Philosophy
SEPTEMBER 8, 2022
Patterson and her team spoke with the customer service teams, customers, and sales teams. They found that there were many moments where the organization interacted with the customer throughout the journey. Therefore, they viewed the project title as a customer experience innovation, part of a business strategy.
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
By enhancing efficiency and personalization while elevating customer satisfaction and loyalty, conversational AI serves as a powerful catalyst propelling a CX revolution like never before! Through actual case studies, Steve will analyze companies that have harnessed the potential of AI-driven conversations to transcend CX boundaries.
ShepHyken
APRIL 14, 2024
Each week, I read many customer service and customer experience articles from various resources. They have built an incredibly huge base of loyal customers. The Nike loyalty program is an excellent case study we can all learn from. Here are my top five picks from last week. Connect with Shep on LinkedIn.
24-7 InTouch
MARCH 29, 2023
IntouchCX’s omnichannel solutions take customer service to the next level. We elevate customer experiences (CX) while increasing brand loyalty and promoting sustainable business growth. A leading consumer electronics brand partnered with us to improve satisfaction among their customers and advance their business.
Speaker: Rana Gujral, CEO at Behavioral Signals
According to a report from Salesforce, 78% of customers are willing to do business with a brand even after a mistake, but only if the customer service is excellent. This means you can’t afford to put your customers on hold for long or deliver poor communication. 4th Edition State of the Connected Customer
Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author
Learning objectives: Review and pinpoint challenges in your CX strategy Learn how SaaS products are changing CX and UX Recognize and personalize your customers' needs and preferences Setting your DCX goals Best practices for implementing a customer-centric digital strategy and ensuring seamless interactions across channels The role of conversational (..)
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Download our ebook to learn how to reduce overstaffing and understaffing, lower customer wait times and improve the customer experience with proper forecasting. Forecasting is no easy task. It can be difficult to schedule the right amount of agents at the right time.
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