Case Study Complaint resolution Customer Experience Sales 
SmartKarrot
JUNE 29, 2021
Work cross-functionally within DocMatter to drive customer success and continually work to improve customer experience. Lead, develop, and grow teams of high-performing Partnership Account Managers, Strategic Account Managers, and Customer Success Managers. Build executive-level customer relationships.
SmartKarrot
APRIL 23, 2020
There are various other names for customer success manager being used in the industry like Customer Success Engineer, Sales Manager, Customer Success Specialist, others. We notice there is decent overlap with account management, sales and customer support. That is the CSM function.
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