Caller satisfaction, Morale, Personalization and Sales

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Caller satisfaction

Morale

Personalization

Sales

Anatomy of a Successful Call Center Representative: Tips & Common Characteristics

Callminer

OCTOBER 3, 2019

They can handle constructive criticism without taking it personally, and they’ll be honest if you ask them questions about how things can run better. One of the most surefire ways to boost employee morale and motivation is by actually listening to what they have to say. What is the answer? A rep should be able to handle pressure.

Call Center

Call Center Morale Employee engagement Customer centricity

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

OCTOBER 11, 2018

Nate is the Marketing and IT Manager for Maple Holistics , a company that provides all-natural and cruelty-free personal care products. With smart-routing, companies can also boost employee morale. Maybe that’s cutting out a step in the sales process that slows them down or buying a power dialer for them to use, like MOJO.

Call Center

Call Center Metrics Contact Center Wait times

Webinars

Manual Call Reviews? Theres a Better Way!

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Customer Contact Central

Anatomy of a Successful Call Center Representative: Tips & Common Characteristics

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Webinars

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