Fonolo
AUGUST 24, 2017
In our most recent whitepaper, we provide a playbook for contact centers to use as a guide to improving customer satisfaction. Here, we’re going to discuss 6 secrets your call center can adopt to ensure high caller satisfaction. Understand Your Customers’ Expectations.
JustCall
APRIL 26, 2022
Did you know customers now expect a brand to respond in under 10 minutes when they have a customer service question? The pandemic only deepened these trends, making customers even more demanding – be it in the quality of product, fulfillment cycle time, or customer service experience. Recommended Read: CX 2.0:
Callminer
OCTOBER 11, 2018
Cory Peace is the Head of Operations at Simplr , where he helps customer service specialists provide top-notch customer service to high growth companies. It is the percentage of customer questions that could/should be handled in self-service by the customer. Cory Peace @simplr.
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