Fonolo
AUGUST 24, 2017
In our most recent whitepaper, we provide a playbook for contact centers to use as a guide to improving customer satisfaction. Here, we’re going to discuss 6 secrets your call center can adopt to ensure high caller satisfaction. Understand Your Customers’ Expectations.
JustCall
APRIL 26, 2022
They are able to assess factors like average talk time, average hold time, and caller satisfaction level among others to figure out which agent needs more training and guidance. Most AI-enabled call center solutions come with advanced analytics tools that let businesses understand how effective each agent is at handling calls.
Callminer
OCTOBER 11, 2018
It is the percentage of customer questions that could/should be handled in self-service by the customer. The best way for a company to improve upon this metric is to teach the customer how to access their self-service pages, such as checking their own order status.
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