20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them
Callminer
OCTOBER 11, 2018
Cory Peace is the Head of Operations at Simplr , where he helps customer service specialists provide top-notch customer service to high growth companies. It is the percentage of customer questions that could/should be handled in self-service by the customer. Cory Peace @simplr.
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