Caller satisfaction Contact Center CRM Interactive Voice Response 
JustCall
AUGUST 23, 2022
If you’re still relying on on-premises legacy systems for your contact center and other telephony needs, you could be wasting a lot of money. It improves caller satisfaction with the help of auto attendants. A CRM or similar app should ideally be used to integrate the virtual phone number. Landline Number.
Customer Relationship Metrics
JANUARY 11, 2017
Post-call IVR surveys allow you to capture the raw emotion of the contact center experience. Let’s explain why with a short example: Contact Center A: The post-call IVR survey was linked to a specific contact center agent. Both contact centers averaged about 30,000 calls per month.
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