Fonolo

AUGUST 24, 2017

In our most recent whitepaper, we provide a playbook for contact centers to use as a guide to improving customer satisfaction. Here, we’re going to discuss 6 secrets your call center can adopt to ensure high caller satisfaction. Understand Your Customers’ Expectations. Most importantly, just be nice and friendly.

Contact Center 98

Contact Center Caller satisfaction Benchmark Call Center 98

Customer Relationship Metrics

JANUARY 11, 2017

For more specifics, these were two financial services contact centers in this study. Each caller had an equal opportunity to participate in a post-call IVR survey. The objective of this study. Previous to this research, neither had the data collection methods implemented that were used for this study. Everybody can do it.

Customer Experience 67

Customer Experience Interactive Voice Response Caller satisfaction Calibration 67

NobelBiz

FEBRUARY 7, 2022

According to a study, 62% of customers prefer to contact with businesses via email for customer support. Bruce Belfiore, CEO and Senior Research Executive of Benchmark Portal, thinks it’s oftentimes overlooked and combined with proper coaching, it will significantly improve the communication outcome.

Interactive Voice Response 52

Interactive Voice Response Contact Center contact center solutions Feedback 52