Customer Relationship Metrics

JANUARY 11, 2017

Post-call IVR surveys allow you to capture the raw emotion of the contact center experience. Let’s explain why with a short example: Contact Center A: The post-call IVR survey was linked to a specific contact center agent. Contact Center B: The post-call IVR survey WAS NOT linked to a specific contact center agent.

Customer Experience 67

Customer Experience Interactive Voice Response Caller satisfaction Calibration 67

Fonolo

AUGUST 24, 2017

Here, we’re going to discuss 6 secrets your call center can adopt to ensure high caller satisfaction. If managing and distributing a survey isn’t something you want to handle internally, it can easily be outsourced. If managing and distributing a survey isn’t something you want to handle internally, it can easily be outsourced.

Contact Center 98

Contact Center Caller satisfaction Benchmark Call Center 98

NobelBiz

FEBRUARY 7, 2022

According to a study, 62% of customers prefer to contact with businesses via email for customer support. Bruce Belfiore, CEO and Senior Research Executive of Benchmark Portal, thinks it’s oftentimes overlooked and combined with proper coaching, it will significantly improve the communication outcome. How can NobelBiz help?

Interactive Voice Response 52

Interactive Voice Response Contact Center contact center solutions Feedback 52