10 Tactics To Improve CX Through Contact Center IVR Messaging
NobelBiz
FEBRUARY 7, 2022
Also, keep in mind that customers may use a second device to contact you via chat at the same time while they look for the quickest answer. According to a study, 62% of customers prefer to contact with businesses via email for customer support. 48% prefer to call, 42% like webchat, and 36% prefer “Contact Us” forms.
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