3CLogic

DECEMBER 1, 2022

According to a recent survey of more than 300 IT decision-makers, 90% of respondents said phone is still a primary communication method at their organization, regardless of company size. While it’s clear that voice as a communication channel is not going anywhere, the need to modernize legacy phone systems is growing.

contact center solutions 52

contact center solutions Cloud contact Contact Center Interactive Voice Response 52

NobelBiz

MARCH 21, 2023

You must create post-contact surveys to collect consumer feedback and assess the performance of customer care agents. Customer satisfaction surveys are an excellent method for confirming whether or not the customer’s request has been satisfied.

First call resolution 52

First call resolution Call Center Contact Center Abandon rate 52

JustCall

JANUARY 20, 2023

JustCall JustCall is a cloud-based business phone and contact center solution. JustCall delivers telephony features that help enterprises tie all communication channels like calls, texts and video onto one collaborative platform. The platform is designed to be an all-in-one enterprise business phone solution.

Interactive Voice Response 52

Interactive Voice Response Enterprise APIs voip 52

AWS Machine Learning

DECEMBER 21, 2023

The script obtained through generative AI is included in a document (such as TXT, HTML, or PDF), and added to a knowledge base that will guide contact center agents in their interactions with customers. Automate post-call tasks You can also use SageMaker Canvas generative AI to automate post-call work in call centers.

Contact Center 92

Contact Center Scripts Interactive Voice Response contact center solutions 92

JustCall

APRIL 5, 2023

Multi-level IVR present for Premium plans and above Available for Standard, Premium, and Ultimate plans as Multi-level IVR. Some examples and use cases With Justcall, you can manage even missed calls. JustCall also lets you activate your IVR systems to create an interactive menu for your customers.

Interactive Voice Response 52

Interactive Voice Response voip Analytics Contact Center 52

JustCall

JANUARY 30, 2023

Business phone systems greatly enhance an enterprise’s ability to collaborate and serve customers better through calls, text, and other advanced features like smart IVR , call queues , voicemail, and call monitoring. OpenPhone is a good solution for startups, SMEs, and large enterprises.

Interactive Voice Response 52

Interactive Voice Response Enterprise voip Call Logging 52

JustCall

AUGUST 16, 2021

When you receive multiple calls simultaneously, you can route them to the right agent. After completing the call, you can roll out post call surveys to all your customers. The best part is, your CCaaS provider is responsible for set-up and installation, as well as for maintenance. Capitalize on Automation.

Contact Center 98

Contact Center Interactive Voice Response Contact center software Cloud contact 98