NobelBiz

NOVEMBER 27, 2023

Advanced call logging is a vital tool for businesses to enhance communication management and operational efficiency. By automating the collection and organization of call details, businesses can gain valuable insights into their communication activities, improve customer interactions, and drive informed decision-making.

Call Logging 59

Call Logging voip Contact center software CRM 59

NobelBiz

FEBRUARY 27, 2024

This not only helps in ensuring compliance with protocols but also provides opportunities for coaching and feedback based on actual performance. By identifying areas for improvement, call centers can increase the quality of service and customer satisfaction. Use this feedback to make informed improvements.

Best practices 105

Best practices Call Center Interactive Voice Response First call resolution 105

JustCall

JANUARY 20, 2023

JustCall JustCall is a cloud-based business phone and contact center solution. JustCall delivers telephony features that help enterprises tie all communication channels like calls, texts and video onto one collaborative platform. Call recording – Record and monitor agent calls to improve quality and performance.

Interactive Voice Response 52

Interactive Voice Response Enterprise APIs voip 52

NobelBiz

MARCH 19, 2024

CSAT Score: Customer satisfaction metrics provide valuable feedback for performance evaluation and improvement. Solicit feedback from users and remain open to adjustments that enhance usability and effectiveness. Service Levels: Maintaining service level agreements ensures timely response and resolution for customer queries.

Call Center 59

Call Center Average Handle Time Abandon Call Contact Center 59

JustCall

JANUARY 27, 2023

Call queues – Cater to customers even when agents are busy by placing their calls on hold and connecting them as soon as agents are available. Call forwarding – Forward calls when you’re out of the office or during off-hours to a personal number or to voicemail. magicJack does not have a monthly plan.

Interactive Voice Response 52

Interactive Voice Response Call Logging APIs Enterprise 52

Global Response

JULY 17, 2023

Modern call centers know how to leverage technology to make processes efficient and effective, often through automation and AI solutions. This can look like automating data collection or analytics, call logging, audience feedback, and other repetitive processes. Creating additional self-service options.

Call Center 62

Call Center outsourcing Upselling Self service 62

JustCall

JANUARY 30, 2023

Call recording – Record and monitor agent calls to improve quality and performance. Automatic saving of customer details – Automatically log calls, texts, voicemails, etc. Call and text globally – OpenPhone lets you make calls and send texts nationally and internationally.

Interactive Voice Response 52

Interactive Voice Response Enterprise voip Call Logging 52