SharpenCX
AUGUST 18, 2020
When you do, productivity, morale and customer satisfaction suffer. It should drive down key metrics associated with high agent and productivity costs. Find omnichannel platforms with intelligent routing and call flows to help your customers get to resolutions faster. Routing and automation based on customer needs.
SharpenCX
AUGUST 18, 2020
When you do, productivity, morale and customer satisfaction suffer. It should drive down key metrics associated with high agent and productivity costs. Find omnichannel platforms with intelligent routing and call flows to help your customers get to resolutions faster. Routing and automation based on customer needs.
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Callminer
OCTOBER 11, 2018
From essentials like average handle time to broader metrics such as call center service levels , there are dozens of metrics that call center leaders and QA teams must stay on top of, and they all provide visibility into some aspect of performance. Kaye Chapman @kayejchapman. Nate Masterson @MapleHolistics.
NobelBiz
APRIL 18, 2022
Contact centers benefit from a versatile solution when using an interactive voice server, as they can: Control call flows. The IVR enables you to optimize the administration of your incoming calls by qualifying them and then routing them to the right agent based on the request.
aircall
APRIL 3, 2019
When agents incorporate follow-up emails into their after-call flow, they can quickly catch issues with a customer before they escalate. Oftentimes it’s hard to know if a call went well or not without listening to a call recording. Following up with customers is key to building a good relationship.
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