JustCall vs Aircall: A Comprehensive Comparison in 2023
JustCall
APRIL 12, 2023
Useful features Call Routing Call Recording Call Management Blended Call Center Call Logging, Virtual Call Center, Call Reporting , etc.
Call flow Interactive Voice Response Real estate Service level 
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The Impact of and Opportunity for Virtual Agents on Call Center Outsourcers
Xaqt
JUNE 1, 2020
Starting a Call Center no longer requires a large up-front investment for things like phone systems, data centers, expensive per agent licensing for software, and real estate. Virtual Agents are not ideal for complex calls with long handle times, however, may be effective in reducing agent handle times and staffing requirements.
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