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Better Together (Blog#3)

Enghouse Interactive

Graphical agent/supervisor dashboards help share knowledge and gamification increases overall agent performance. If desired, the call flow can be routed to live agent support. Next blog in this series, coming February 18 th . Key Actionable Insights from the Webinar . . planned, 38.7%

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Call Center optimization: Tools and best practices to increase performance

NobelBiz

One of the primary advantages of CRM integration with contact center technology is call flow management. These solutions provide the ability to handle inbound and outbound calls through Internet-based telecommunication systems.