Uniphore

AUGUST 12, 2021

Multimodal Virtual Agents allow customers to tap, text and talk to get more done , with little effort. Offering variety can help create more successful outcomes for customers with a lower AHT for agents — a win on both sides of the phone line. Multimodal Virtual Agent Implementation and Best Practices.

Best practices 98

Best practices Virtual Agent Scripts Call flow 98

JustCall

APRIL 5, 2023

CTI screen pop – Caller information is presented to the agent as a pop-up, so they have all the information they need to service customers. Call recording – Calls are recorded for quality and training. Agent scripting – Agents can be provided with predetermined scripts to increase customer engagement.

voip 52

voip Interactive Voice Response APIs Contact Center 52

JustCall

MARCH 23, 2023

Further, JustCall has integrated data analytics tools to provide comprehensive analytics on demand, including call abandonment rate and customer satisfaction scores. This data benefits companies looking to measure their call center agents’ performance. Talkdesk is one of few solutions that offer 100% call uptime SLA.

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52