Call flow Contact center software Demo First call resolution 
Hodusoft
APRIL 17, 2024
Higher FCR Did you know that auto attendants’ FCR rate is the highest among all contact channels? As per a research by SQM Group, self-service first call resolution ( FCR ) rate is 74%, and those who opt for a self-service option prefer it to an IVR used to navigate callers to agents for issue resolution.
Balto
JUNE 13, 2022
In the contact center industry, we talk a lot about the importance of first call resolution (FCR). The more queries we can resolve on the first contact, the more satisfied customers are. Employ Guided Contact Center Software. Get a Demo.
Hodusoft
JULY 19, 2023
Define clear goals: Clearly define your call center goals and align them with the software’s capabilities. Decide which key performance indicators (KPIs) to measure and improve such as first call resolution rate, average handle time, or customer satisfaction scores. Ask for a Free demo!
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