Robert Davis

SEPTEMBER 17, 2018

In today’s world, your customer experience (or CX) matters more than ever. Winning Call Flow: The Quality Conversation. By Brad Baumunk , President and COO, Robert C. Davis and Associates. What differentiates you from your competition? Is it easy to navigate? And it’s imperative, now more than ever.

Call flow 48

Call flow Upselling Customer retention Contact Center 48

Transparent BPO

AUGUST 20, 2019

Find Ways to Improve CSAT It stands to reason that the more satisfied the customer, the higher the CSAT score, and the more profitable the business. Just a five percent lift in customer retention can boost a company’s profitability by as much as 75 percent, according to Bain & Company. You can see the full list here.)

Contact Center 69

Contact Center outsourcing Surveys Call flow 69

Robert Davis

AUGUST 6, 2018

Although we believe this is a smart strategy to acquire new customers, it requires alignment with contact center leadership, workforce management, recruiting and training to achieve success. This led to longer calls and a poor customer experience. What happens when there’s alignment.

Contact Center 48

Contact Center Marketing Coaching Telecommunications 48

Robert C. Davis and Associates

AUGUST 6, 2018

Although we believe this is a smart strategy to acquire new customers, it requires alignment with contact center leadership, workforce management, recruiting and training to achieve success. This led to longer calls and a poor customer experience. What happens when there’s alignment.

Contact Center 40

Contact Center Marketing Coaching Telecommunications 40