Improving CX (and Other Desired Results): The Quality Conversation Imperative
Robert Davis
SEPTEMBER 17, 2018
Winning Call Flow: The Quality Conversation. The Quality Conversation robust call flow includes a warm and enthusiastic greeting, full discovery, a solution based on WINs, a compelling offer, a process for overcoming objections, and an assumptive close. And it’s imperative, now more than ever.
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