AWS Machine Learning

FEBRUARY 6, 2023

In the second part of this series, we describe how to use the Amazon Lex chatbot UI with Talkdesk CX Cloud to allow customers to transition from a chatbot conversation to a live agent within the same chat window. These virtual agents can automate routine tasks as well as seamlessly elevate complex interactions to a live agent.

Cloud contact 68

Cloud contact Self service Contact Center Virtual Agent 68

3CLogic

MAY 26, 2022

Effective customer experience management empowers your virtual agents to support each customer as an individual. When you integrate data across platforms, contact center agents will be empowered to support each customer and their unique needs. Ignoring Customer Needs Isn’t An Option.

Interactive Voice Response 52

Interactive Voice Response Customer Experience Management Journey mapping 52

JustCall

MARCH 9, 2023

You can consider the following aspects: The volume of calls The nature of assistance (IVR-based, chatbots, or human agents) The budget Whether you need on-premises or cloud-based solutions The answers to these questions will help you make the right choice. What are the major challenges at a contact center?

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

AWS Machine Learning

SEPTEMBER 29, 2022

Non-technical users can deploy the solution with the click of a button, build their bot through a user-friendly interface, and integrate the voice bot into a Genesys Cloud call flow. Export the Genesys call flow from the QnABot Content Designer. Import and publish the call flow with Archy. Prerequisites.

Virtual Agent 68

Virtual Agent Call flow Interactive Voice Response Contact Center 68

SmartAction

SEPTEMBER 16, 2020

Our virtual agents consistently outperform live agents on CSAT scores simply because they just need to be trained once to deliver a perfectly trained agent experience. What are the types of applications/calls that make the best use of AI self-service? There are often good reasons for live agent transfers.

Virtual Agent 87

Virtual Agent Self service outsourcing Call flow 87

SmartAction

APRIL 30, 2024

Enter a new era of customer service technology with NOVA, your Natural Omnichannel Virtual Agent design platform. Our new agent design platform has a myriad of exciting new design features that give businesses the power to access and edit their call flows in a user-friendly interface, with exciting additional upgraded technologies!

Virtual Agent 65

Virtual Agent Call flow Chatbots Self service 65

SmartAction

SEPTEMBER 14, 2020

Our virtual agents consistently outperform live agents on CSAT scores simply because they just need to be trained once to deliver a perfectly trained agent experience. What are the types of applications/calls that make the best use of AI self-service? There are often good reasons for live agent transfers.

Virtual Agent 45

Virtual Agent Self service outsourcing Call flow 45