Build an AI-powered virtual agent for Genesys Cloud using QnABot and Amazon Lex
AWS Machine Learning
SEPTEMBER 29, 2022
Voice bots, or conversational interactive voice response systems (IVR), use natural language processing (NLP) to understand customers’ questions and provide relevant answers. Businesses can automate responses to frequently asked transactional questions by deploying bots that are available 24/7.
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