VirtualPBX

MAY 16, 2024

Appointment Setting Customer Retention Customer Notifications Customer Service Debt Collection Focus/Research Groups Follow-Ups Fundraising Information Requests/Updates Market Research Product Inquiries Sales Cold Calls Surveys Technical Support Telemarketing Telesales Did you know?

Telemarketing 105

Telemarketing virtual call center call center professionals Technical Support 105

Hodusoft

JUNE 21, 2023

A Complete Guide to Setting Up a Call Center Are you planning to set up a call center? If yes, then you must know everything about call centers starting from all call center systems to how to select the best call center software and customer service agents. What is a call center?

Call Center 52

Call Center call center software Interactive Voice Response Multichannel 52

aircall

OCTOBER 7, 2016

Working in a call center means being the first point of contact for a customer getting in touch with a company. As customers in every industry become more tech-savvy, the call center model has been evolving. Consequently, the skill set sought after in a call center team member has also evolved. Team leader.

Call Center 48

Call Center First call resolution call center software Telemarketing 48

aircall

NOVEMBER 18, 2016

Most people would be hard-pressed to pinpoint the difference between a contact center vs. call center. Contact centers are a relatively new solution. They don’t have the negative reputation from which call centers often suffer. Contact center vs. call center: what is a contact center?

Call Center 88

Call Center Contact Center virtual call center Telemarketing 88

aircall

NOVEMBER 18, 2016

Most people would be hard-pressed to pinpoint the difference between a contact center vs. call center. Contact centers are a relatively new solution. They don’t have the negative reputation from which call centers often suffer. Contact center vs. call center: what is a contact center?

Call Center 72

Call Center Contact Center virtual call center Telemarketing 72