Call Center, Marketing and Workload forecasts

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What Is Business Forecasting? (and How to Increase Your Forecast Accuracy)

Babelforce

APRIL 13, 2022

Every business forecast focuses on a particular outcome or call center metric. They range from general (number of calls next month) to specific (number of calls after a product launch for the 2023 holiday season). Here are the different types of business forecasting: General business forecasting.

Workload forecasts

Workload forecasts Advertising Call Center Sales

The Importance of Accurate Forecasting for Omnichannel Volume

Playvox

MAY 25, 2023

Customer service centers will continue to entrench themselves in innovation, adapting to customers’ ever-increasing needs and demands while safeguarding employee experience. This is evident in the growth of CCaaS, a market hurtling toward a projected $19.8 Voice was relatively easy to forecast as it is a synchronous activity.

Contact Center

Contact Center Workload forecasts Agent burnout Customer retention

Customer Contact Central

What Is Business Forecasting? (and How to Increase Your Forecast Accuracy)

The Importance of Accurate Forecasting for Omnichannel Volume

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