The Importance of Accurate Forecasting for Omnichannel Volume
Playvox
MAY 25, 2023
Customer service centers will continue to entrench themselves in innovation, adapting to customers’ ever-increasing needs and demands while safeguarding employee experience. This is evident in the growth of CCaaS, a market hurtling toward a projected $19.8 Voice was relatively easy to forecast as it is a synchronous activity.
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