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Coronavirus is Transforming Every Aspect of Customer Experience

bold360 Blog

Once you have your arms around enabling remote work, you can start to think about other ways to improve how your employees will be servicing your customers virtually. There have been great advancements in video and screen sharing capabilities that allow your customers to interact with your employees in a simple and intuitive way.

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Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott

Connecting the Dots

When people call a call center, what they are really looking for is a relationship. I talked to so many new MBAs that are put in charge of the call centers put in charge of customer satisfaction or customer experience officers who will look at the study, and they don’t really know what to do with it.