article thumbnail

Coronavirus is Transforming Every Aspect of Customer Experience

bold360 Blog

Once you have your arms around enabling remote work, you can start to think about other ways to improve how your employees will be servicing your customers virtually. There have been great advancements in video and screen sharing capabilities that allow your customers to interact with your employees in a simple and intuitive way.

article thumbnail

Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott

Connecting the Dots

The study I’ve always wanted to do alongside the Customer Rage study is the employee front-line service version of Rage Study. And we’ve never been able to find a company that would be willing to let us have access to their front-line service folks to ask some of these really important and telling kinds of questions.