bold360 Blog
MARCH 16, 2020
Let’s spend some time digging into each of these impact areas to discuss how to best address them over the next few weeks. Impact on your customer and their experience (Or: Redefine how you engage with your customers.).
Connecting the Dots
APRIL 21, 2017
The features have gotten complicated, so customers have more reasons to call because it’s not intuitive how to use a product or service. When people call a call center, what they are really looking for is a relationship. They will train how to look up the policies and procedures. It goes both ways.
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