Quality Contact Solutions

DECEMBER 31, 1969

You oversee a team of outbound telemarketing appointment setters in a call center. Things still aren’t improving, and you now begin to see your attrition increase, your employees are losing focus, and sales are dropping. How do you know when you are over-training your outbound telemarketing appointment setters?

Telemarketing 56

Telemarketing Call Center outsourcing Sales 56

Noble Systems

MARCH 19, 2021

From sales and marketing to customer support to technology resources, SMBs must be nimble and responsive. Call Center Software for SMB. These teams can benefit greatly from call center solutions for small business that can help them manage customer contacts and improve SMB customer service delivery.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

Quality Contact Solutions

DECEMBER 31, 1969

When evaluating your outbound call center team’s performance, there are a few things you must ask yourself. The choice about what metrics to measure and track is an integral part of a successful strategy for an outbound call center campaign. First Call Close. Calls per Agent. Average Call Length.

Call Center 49

Call Center Metrics Scripts Sales 49

NobelBiz

MAY 2, 2023

Low contact rates In the beginning, we need to understand that the Contact Rate has nothing to do with the skills of your salespersons or agents and everything to do with the call center technology being used. Not even the best salesmen in the universe can make a difference if the calls or contact attempts are not being answered.

Contact Center 52

Contact Center Average Handle Time Call Center CRM 52

NobelBiz

MAY 22, 2022

The 2020 pandemic started a cascade of unforeseen changes and transformations that radically changed the contact center world. As a response to the pandemic lockdowns, call center businesses rushed to move their operations to the cloud and implement work-from-home systems ASAP. She has managed multiple call centers in the US.

call center workforce 52

call center workforce Call Center Management Gamification 52

Ansafone

OCTOBER 18, 2022

Not only are businesses battling for the sale, for the leads and for the turnaround; they are competing to become known in their industry as the business that delivers in all forms. It’s proven that this generally leads to happier staff, happier customers, increased sales, and the company’s success as a whole.

Contact Center 62

Contact Center Business Process Outsourcing Telemarketing outsourcing 62