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How Much Training is Too Much in Outbound Telemarketing?

Quality Contact Solutions

You oversee a team of outbound telemarketing appointment setters in a call center. Things still aren’t improving, and you now begin to see your attrition increase, your employees are losing focus, and sales are dropping. You may be contributing to the problem by over-training your outbound telemarketing appointment setters.

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How to build a successful outbound lead gen strategy for contact centers

NobelBiz

Additionally, inflexible hours that lead to an imbalance between work and life, as well as a negative atmosphere at the workplace, could also result in getting agents leaving their jobs sooner than expected; hence employee engagement should be taken seriously by employers who want high-performing team members on board for longer terms.

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7 Ways To Evaluate Outbound Call Center Teams

Quality Contact Solutions

Success can be defined as the number of sales, the number of appointments, or perhaps surveys completed. Sales conversations that take too long can reduce success by the customers losing interest and hanging up. A callback can have very low-performance metrics and can be a waste of resources. Conversion Rate. Calls per Agent.

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Small Business Call Center Software Solutions

Noble Systems

From sales and marketing to customer support to technology resources, SMBs must be nimble and responsive. Advanced call center features can help your SMB grow with the ability to manage a variety of programs, including marketing, lead generation and sales, customer service, helpdesk support, collections, surveys, and more.

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The Modern Contact Center: Pillars for Success

Ansafone

Not only are businesses battling for the sale, for the leads and for the turnaround; they are competing to become known in their industry as the business that delivers in all forms. It’s proven that this generally leads to happier staff, happier customers, increased sales, and the company’s success as a whole.

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Call Center Workforce Management

NobelBiz

Responsible for sales training, supervisor to telemarketing, sales & service. Effective workforce management leads to a better customer experience, cost savings, and, probably most importantly, higher employee engagement and attrition. She started as a rep. She has managed multiple call centers in the US.

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