Babelforce

MAY 18, 2022

Call center forecasting is a set of practices that aims to determine the contact volume and number of agents needed to handle that contact volume over a set period of time. To increase forecast accuracy, use Excel and Workforce Management software. Call center forecasting fundamentals.

Workload forecasts 52

Workload forecasts Call Center Average Handle Time Abandon rate 52

Playvox

JANUARY 11, 2024

Managing forecasting, scheduling, and agent productivity in a call center is a lot like searching for the fountain of youth. While we don’t have a roadmap to the proverbial fountain, we can help steer you in the right direction for better call center workforce management (WFM).

Call Center 52

Call Center Schedule adherence call center workforce Management 52

Babelforce

APRIL 13, 2022

What types of business forecasting are there? Types of business forecasting are dependent on what you want to predict about the future. Every business forecast focuses on a particular outcome or call center metric. Here are the different types of business forecasting: General business forecasting.

Workload forecasts 52

Workload forecasts Advertising Call Center Sales 52

Playvox

MAY 25, 2023

Related Article: The Role of Real-Time Data in Workforce Management What Is Contact Center Omnichannel Forecasting? An omnichannel contact center is a customer experience strategy for delivering a seamless experience across multiple channels and social interactions. How Does This Impact Omnichannel Forecasting?

Contact Center 55

Contact Center Workload forecasts Agent burnout Customer retention 55