SmartAction
OCTOBER 8, 2018
A better alternative exists for call centers that still use live agents for even the most routine and repetitive inquiries. It’s artificial intelligence (AI), and it is being incorporated into existing call centers – with a low amount of effort – to benefit both the business AND its customers.
SmartAction
MAY 6, 2019
This combination has led to the growing adoption of AI-powered virtual agents to automate conversations traditionally handed by live agents. Use this guide to automate your contact center and Customer Experience (CX) with AI self-service in voice, chat, and text.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SmartAction
MAY 6, 2019
This combination has led to the growing adoption of AI-powered virtual agents to automate conversations traditionally handed by live agents. Use this guide to automate your contact center and Customer Experience (CX) with AI self-service in voice, chat, and text.
Nicereply
JANUARY 4, 2023
Another research by Chatbots Magazine also revealed that businesses can decrease service costs by up to 30% by implementing virtual agents and chatbots. Despite the growing use of AI in customer service, businesses will need to strike the right balance between AI-driven automation and human support. year-over-year.
DMG Consulting
AUGUST 10, 2018
Recent advancements in artificial intelligence (AI) technology coupled with consumer preference for digital channels, is driving interest in and adoption of intelligent virtual agents (IVAs) and a related technology, robotic process automation (RPA). Contact Center Application. Customer Benefit. Reduced customer effort.
NICE inContact
NOVEMBER 16, 2018
But there are dozens of other processes in which agents collect information from a customer over the phone, and these calls aren’t just long, they’re expensive. With virtual agents, the process of gathering data can be fully contained within automation, so that live agents don’t have to do the boring and redundant tasks.
Taylor Reach Group
JUNE 13, 2017
Recently, our expert panel of Contact Center Consultants had a discussion on the role of chat in the Call Center. This discussion examines chat in the Contact Center, highlights the many advantages of Live Chat, presents some caveats and looks to the future of this technology in the Call Center and Contact Center.
Expert insights. Personalized for you.
40 
Let's personalize your content