Call Center Weekly

NOVEMBER 9, 2017

Why is the issue of compliance important for contact centers? Contact centers need to provide accurate information to their customers. Contact center Agents need the most accurate and up to date information. Note, Brad’s responses have been lightly edited and condensed for clarity.

Contact Center 149

Contact Center contact center associations Banking Education 149

Vistio

DECEMBER 15, 2021

Today, we have with us, Matt Beckwith, a proud “ Contact Center Geek ” with over 25 years in contact center industry. He has been named a top thought leader in the contact center space and serves on the steering committee for the Northern California Contact Center Association.

Contact Center 52

Contact Center Banking contact center associations Technology 52

Call Center Weekly

SEPTEMBER 13, 2018

If the communication link between them and the Workforce team is not in place – the efforts will result in burying the call center in call traffic with no one to answer the phone. You must answer the phone to provide the service or close the sale. Hire the right Workforce Team!

Management 206

Management Customer Service contact center associations Interactive Voice Response 206

Contact Center Geek

APRIL 4, 2018

Matt Beckwith is proud to be a Contact Center Geek. Since putting on the headset for the first time as a 411 operator, he has spent more than 20 years leading customer service and sales call centers in different industries. I view my job as someone who gets to make positive impacts on people’s lives every day.

contact center associations 54

contact center associations Education Contact Center Call Center 54

Call Center Weekly

APRIL 25, 2018

What do you think is overlooked by contact center leadership, that hinders their customer retention efforts? a Canadian training company that helps contact centers improve their sales and customer retention results. Customer retention is a relationship rather than an event! By then it is too late.

contact center associations 43

contact center associations Customer retention Contact Center Sales 43

Call Center Weekly

MARCH 1, 2018

By Matt Beckwith Contact centers of all shapes and sizes often have lots of similarities. One thing I have found to be true across most companies is this shocker: contact center team meetings suck! At the beginning of my contact center career I lived through some awful team meetings.

Contact Center 136

Contact Center contact center associations Coaching Feedback 136