Call Center contact center associations Customer Service Personalization 
CCNG
FEBRUARY 1, 2023
While many jobs come with a fair amount of stress, few positions are as taxing as that of an associate in a busy contact center who must regularly handle difficult customer service issues. According to a study by Cornell University , 87% of call center employees report high job stress levels.
Call Center Weekly
MARCH 1, 2018
Last month we added a random bullet point that read, “the first person to tell Matt that they like the number 11 wins a free lunch". Matt Beckwith is proud to be a Contact Center Geek. Matt also serves as a steering committee member for the Northern California Contact Center Association.
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Contact Center Geek
APRIL 4, 2018
Has working in customer service made a positive affect in your personal life? I’m not sure if I was drawn to work in customer service because of my natural curiosities and interests or if working in service has created who I am today. I have no doubt that learned empathy through working in customer service.
Contact Center Geek
JANUARY 14, 2016
A fellow Nor Cal Contact Center Association steering committee member recently recommended the book "The Effortless Experience" by Matthew Dixon, Nick Toman and Rick DeLisi. If you work in a call center, or provide service to customers, this is a must read. The evolution in measuring service?
Vistio
DECEMBER 15, 2021
He has been named a top thought leader in the contact center space and serves on the steering committee for the Northern California Contact Center Association. Do I have your permission to record this call for quality assurance? That you called them, they helped you, and you were done.
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